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Line, Manufacturer, and Manufacturer Group Reliability Percentrank Gaps from
Toyota Reliability Percentrank Averages for Model Years 1988 to 1997
Reading Material
To gather a glimpse into why Toyota products so dominate indices of automotive quality, the following list of Harvard Business Review articles may be useful:
Maccoby, M. (November-December 1997). "Is There a Best Way to Build a Car?" Harvard Business Review, 161-172.
Sobek, II, D.K., Liker, J. K., and Ward, A.C. (July-August 1998). "Another Look at How Toyota Integrates Product Development." Harvard Business Review, 36-49.
Spear, S. and Brown, H.K. (September-October 1999). "Decoding the DNA of the Toyota Production System." Harvard Business Review, 97-106.
The first article is a book review of two books on two GM plants - one a joint venture with Isuzu; however, most of the print is accorded the Toyota system under the section "Success Stories." In this section, the Honda system and philosophy is discussed as well.
Also of interest is the section entitled "The Benefits of Front-Loaded Development" on pages 72 and 73 of the February 2001 issue of the Harvard Business Review.
Additionally, worth skimming are:
Besser, T. L. (May 1995). "Rewards and Organizational Goal Achievement: A Case Study of Toyota Motor Corporation in Kentucky." Journal of Management Studies, 383-399.
Langfield-Smith, K. and Greenwood, M. R. (May 1998). "Developing Co-operative Buyer-Supplier Relationships: A Case Study of Toyota." Journal of Management Studies, 331-353.
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